FAQ 4 - When should I re-install Mod Calc?

Like most windows based programs, you need to re-Install Mod Calc after the following hardware upgrades:

· Local Users: Whenever you upgrade, replace a local C: Drive or copy Mod Calc from one PC to another, you need to reinstall the Mod Calc CD (or Floppy Program Disks) and the latest Year 2000X Update Disk. This procedure is required as any new operating system will lack our critical program DLL files that are copied during the Mod Calc install process into the Windows System folder.

· Networks: Workstations - Whenever replacing the operating system or upgrading to a new C:\ Hard Drive on a workstation that had Mod Calc installed, simply go into Windows Explorer (right click Start button and left click Explore), find the MCwin folder on the recently upgraded workstation and find and double click the Netsetup.exe file. Follow instructions and your workstation should be fully functional upon reboot.

Servers -Should you replace or upgrade server drive that contained the network Mod Calc folder, although you can simply backup and restore the contents of the network MCWIN directory.

· Restore Data: Preserving user data will keep clients happy, as not one likes to lose the data that took time and effort to create! If you reinstall a clean new version Mod Calc to a local or new network drive, you will also wish to restore Data and any network User folders. To do so, simply transfer to your clean new installation the following folders from your prior Mcwin directory or backup tapes:

· MCWIN\DATA folder

· MCWIN\RATES folder

· For Networks, any non-local USER folders

(To re-create user folders, see FAQ 2)

For assistance, e-mail support@smart-comp.com; call 415/925-6750 Monday-Friday 8:30 to 4:00 PST or fax 415/925-6755 along with a complete explanation of problem.

Mod Calc Web Tech Support v 1.5 FAQ, Page 4

Phone 415 / 925-6750 · Fax 415 / 925-6755

Subject to change without notice.